FAQ
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Refund
Once your return is approved, the refund will be processed within 7-10 business days to your original payment method.
Refunds are applicable only for damaged, defective, or wrong products received. Customized or blouse-stitched sarees are non-refundable.
Please contact us within 48 hours of delivery with clear photos/videos of the issue for quick resolution.
Shipping charges are non-refundable, unless the return is due to our error.
You will receive a confirmation message/email once the refund is processed.
Delivery
Orders are usually delivered within 4–7 business days across India.
Yes, we deliver to most pin codes across India. Delivery availability depends on courier serviceability.
Address changes are possible before dispatch only. Please contact us immediately.
Our courier partner will attempt re-delivery. If unsuccessful, the package may be returned to us.
Yes, tracking details will be shared via SMS/WhatsApp/email once the order is dispatched.
Shipping & Returns
Shipping charges are calculated at checkout based on your location and order value.
Free shipping may be available during special offers or festive sales.
You can request a return by contacting our customer support within 48 hours of delivery.
Returns are accepted only for manufacturing defects, damage, or wrong items delivered.
The saree must be unused, unwashed, and with original tags and packaging intact.
Payment
We accept UPI, Debit Cards, Credit Cards, Net Banking, and Wallets using Razorpay.
COD availability depends on your location and order value.
Yes, all payments are processed through secure and encrypted payment gateways.
If the amount is debited but the order fails, the money will be auto-refunded within 3–5 business days.
Yes, a digital invoice will be shared along with your order confirmation.
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Dhanush Silk and Sarees is a trusted saree brand run by 5th generation weavers, deeply rooted in India’s rich weaving tradition.
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